from AttendIT & StroudyIT

Your Domain Names are safe with us....

Domain Name(s)

 

Please contact using one of the contact methods below, outside of office hours please email us at  helpdesk@attendit.net

We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

 

Abuse

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at helpdesk@attendit.net                                                  with as much detail about the abuse. We will investigate your complaint immediately.

 

Complaints

Here at I-tec WeHostyou we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.

 

If you wish to make a complaint about a service you have received, please submit an email to us at helpdesk@attendit.net including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

 

Outcomes .uk Domains

If you’re not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

 

 

 

Standard Business Terms

 

- Shared Hosting Terms

General Conditions of Use

I-tec WeHostYou/Unattend Limited provide Internet access and use of server space for email accounts and for hosting of web sites.

I-tec WeHostYou/Unattend Limited reserve the right to suspend, restrict or terminate any customers account where the customer is in breach of this agreement.

 

Use of Web Hosting Accounts

Accounts are to be used only by the purchaser / purchasing company. Account holders must not resell or give away web or email accounts to other parties, other than the acceptance of advertisements. All web space and email accounts must remain in total control of the account holder.

Each web hosting account may be used for only one website. Hosting of two or more websites on the one web hosting account is prohibited (less if available on that plan). Subdomains (where provided) may be used as an extension of the main website to run alongside the main website. Subdomains may not be used to host additional websites.

 

Prohibited Use

I-tec WeHostYou/Unattend Limited prohibits the use of its servers for:

Illegal material, such as commercial audio, video or music files or any other copyrighted works, for which the account holder does not have the permission of the coyright holder, or any other material

Adult material, such as pornography, erotic images or otherwise lewd or obscene content

Racist, defamatory, obscene, indecent or other unlawful material

such as pirated software, ROMS, emulators, instructions or software for phreaking, hacking, password cracking or IP spoofing etc

Account holders will not post (nor allow to post) to the web containing such material or links to such material, nor shall they store such material in their server space, nor shall they transmit such material by email or any other means.

I-tec WeHostYou/Unattend Limited reserve the right to determine whether any material or use is prohibited.

I-tec WeHostYou/Unattend Limited reserve the right to remove any such material without warning and suspend or terminate accounts without refund or notice.

 

Spam (unsolicited email)

I-tec WeHostYou/Unattend Limited prohibits spam (the sending of unsolicited bulk email). I-tec WeHostYou/Unattend Limited will terminate any account, without refund, for which the account holder has sent unsolicited bulk emails.

 

Payment for Web Hosting Accounts

All web hosting accounts are sold on a one year prepay basis. The full payment for a full year`s service is required at the time of placing your order.

Payment can be made online by credit or debit card using the secure payment facilites, or the purchaser can print the order form and post it to us with payment. If the customer pays online, then the customer will receive an invoice / VAT receipt by email at the time of purchase. If payment is sent by post, then upon receipt of the order and payment, we will send an email invoice / VAT receipt to the customer.

The renewal date for accounts will be one calendar year from the date of purchase or the date of previous renewal. A Payment must be received prior to renewal date. The account holder must give 28 days notice before the renewal date of a hosting package if they wish to terminate it, or they agree for the package to be automatically renewed for a period of one calendar year (or in the case of a domain two years). Information on a hosting package renewal date can be found in your client account at http://cp.wehostyou.co.uk

Failure to pay within these time limits will cause suspension of the account or additional facilities until payment is received.

Payments made online can be made in UK Sterling. Postal payments must be made in UK Sterling.

 

Upgrading Web Hosting Accounts

At any time, account holders may upgrade their web hosting accounts by purchasing additional facilities. Account holders can choose to have the upgrade take effect immediately or to have it take effect from the renewal date. If from the renewal date, then the renewal invoice will be adjusted to include the upgraded features. If immediate, then the account holder will be invoiced for the upgrades as for a new account, and payment will be due immediately.

Upgrades made part way through the term of the hosting account will be charged at the full rate as if they were ordered as part of the original hosting account. An upgrade made part way through the term of a hosting account will be valid only until the renewal of the hosting account.

 

Data Transfer (Bandwidth) and System Resources

All web hosting accounts should remain within the agreed data transfer (bandwidth) allowance for the account. I-tec WeHostYou/Unattend Limited accept that there are times when sites may unexpectedly exceed data transfer allowance for short period of time.

I-tec WeHostYou/Unattend Limited will not impose any penalty for such breaches of data transfer allowance providing that these breaches are small, are not frequent, and are not sustained. I-tec WeHostYou/Unattend Limited reserve the right to determine what constitutes small, sustained or frequent breaches of data transfer allowance.

Many domains have to share the various resources (processors, memory, etc) available on the servers. I-tec WeHostYou/Unattend Limited believe that no single domain should use excessive amounts of resources, as this may jeopardise server performance for the other domains.

In the event that an account is deemed to be using excessive data transfer (bandwidth) or resources, I-tec WeHostYou/Unattend Limited may suggest action to reduce bandwidth or resource use, or suggest moving the website to its own dedicated server.

Account holders may also be subject to additional costs due to excessive data transfer or resource use. These costs will be agreed between I-tec WeHostYou/Unattend Limited and the account holder.

 

Cancellation, Termination and Refunds of Web Hosting Accounts

All web hosting accounts are for a period of one calendar year from the date of ordering or renewal. Fees are charged on an annual pre-pay basis and are non-refundable.

Account holders may cancel a hosting account at any time, by writing a letter and sending it via post to

Unattend Limited

80 High Street

Brentford

TW8 8AE

 

 or fax to 0871 566 1640.

 

Hosting accounts can not be cancelled via e-mail or telephone.

 

No refund will be given where customers terminate or cease to use their account prior to the end of the term of the hosting account. The account holder must give 28 days notice before the renewal date of a hosting package if they wish to terminate it, or they agree for the package to be automatically renewed for a period of one calendar year.

In the event that I-tec WeHostYou/Unattend Limited finds an account is in breach of the prohibited uses, then that account may be terminated without notice. No refund for the remainder of the year will be given.

In the event that an account exceeds data transfer or resource allowances and an agreement cannot be reached between I-tec WeHostYou/Unattend Limited and the account holder, then I-tec WeHostYou/Unattend Limited may terminate the account. In this case, I-tec WeHostYou/Unattend Limited may provide a refund for the remaining unused part of the year, subject to an administration fee of £20.00 + VAT.

In the event that I-tec WeHostYou/Unattend Limited is to refund full or partial payments, refunds will be made by the same means in which the original order was placed. Customers who paid by credit or debit card will be refunded directly to their credit or debit cards. Customers who paid by cheque will be refunded by cheque. All refunds will be made within 30 days of agreement to make a refund.

 

UK Customers Only : Under the terms of The Consumer Protection (Distance Selling) Regulations 2000, consumers have a `cooling off` period of 7 working days from the date that the order is placed in which they may cancel orders placed by distance contract. However, this right to cancel does not apply where service provision begins before the end of the cooling off period. All web hosting accounts provided by I-tec WeHostYou/Unattend Limited begin within 24 hours of when the order is placed, this is normally within 2 hours of ordering. Therefore, the consumer`s right to cancel and receive a full refund will not apply once service provision has begun. Commencement of service will normally be the time at which your account activation notice is sent.

The Consumer Protection (Distance Selling) Regulations 2000 do not apply to business-to-business transactions, nor to transactions with businesses or consumers outside the UK.

 

Liability

I-tec WeHostYou/Unattend Limited will not be responsible for any loss or damage your business may suffer. I-tec WeHostYou/Unattend Limited make no warranties, expressed or implied, for any services we offer.

Customers shall indemnify and hold harmless I-tec WeHostYou/Unattend Limited from any and all demands, liabilities, losses, costs, and claims, including all legal fees, asserted against I-tec WeHostYou/Unattend Limited and it`s agents, customers, officers and employees, that may arise from any service provided or performed or agreed to be performed, or for any product sold by I-tec WeHostYou/Unattend Limited, its agents, customers, officers or employees.

 

I-tec WeHostYou/Unattend Limited will not be responsible for any loss or damage caused by infringement of copyright or proprietary rights, supply of defective goods or services, any loss or damage (personal or business), caused by customers of I-tec WeHostYou/Unattend Limited.

Changes and Amendments

I-tec WeHostYou/Unattend Limited reserve the right to amend and/or change these Terms and Conditions without notice

 

- Domain Name Terms

 

 

.uk Domains

 

By accepting our terms, registrants also accept Nominets domain name registration T&C’s, these can be found at http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

 

Renewal & expiry

All domains are renewed on an annual basis, I-tec/WeHostYou will send out invoices 60 days prior to your domain name expiring. I-tec/WeHostYou will send the invoice to the email address on the account, and it is the registrants responsibility to make sure their contact details are up to date. If you do not wish to renew a domain please make sure you contact us a minimum of 35 days before your domain expires by emailing  helpdesk@attendit.net. Unless requests to the contrary are received, all domains are renewed automatically approximately 30 days before the domain name expires.

 

If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services I-tec/WeHostYou provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet.

 

I-tec/WeHostYou will not guarantee the renewal of a domain name after this happens.

 

Transfers out

If you no longer wish to carry on with your contract with  I-tec/WeHostYou, please email us no less than 30 days before your services are due to be renewed.                                I-tec/WeHostYou will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in I-tec/WeHostYou ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.

 

 

 

 

 

 

 

Unattend Ltd  I  80 High Street  I  Brentford  I  TW8 8AE              Registered in England and Wales Company Number: 6290726

I-tec, I-tec Hosting, WeHostYou are trading names of Unattend Ltd, AttendIT is a trading name of Attend IT Ltd, StroudyIT is a trading name of Stroudy IT Ltd